FAQs & Shipping
Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email or Facebook messenger. If you didn't get your tracking number, simply send us a message through Facebook or email us at info@planetproductbay and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.
Q: HOW LONG DOES SHIPPING TAKE?
A: Please allow up to 2 days for your order to processed, and an additional 2 days to be shipped out. We only ship to the United States, it will normally take 1-7 days for your product to arrive unless otherwise specified. clothing will normally take longer.
Q: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: DO YOU SHIP INTERNATIONALLY?
A: No! We only ship to the USA for now. But we do provide links to Amazon for similar products we sell that will most likely ship world wide.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: DO YOU PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: HOW CAN I GET IN CONTACT WITH YOU?
A: We handle customer service through email. Send us an email at email@example.com with any questions that you have or on chat right on our website, as well as our facebook page @planetproductbay or instagram page @planetproductbay.
Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?
A: Visit our refund policy for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.